Shipping & Returns
1. Business Information
Business Name: Rutherfords Locksmiths LTD
Company Registration Number: 4362688
Registered Address: 27-28 Market Street, Wellingborough, Northants, NN8 1AT
Email: sales@rutherfordstrophies.co.uk
VAT Number: 789615076
2. Privacy Policy
We are committed to protecting your privacy. Any personal data you provide to us will be handled responsibly and in accordance with applicable data protection laws.
What we collect: We may collect your name, email address, delivery address, and order details when you place an order or contact us.
How we use it: Your information is used solely to process your order, provide customer support, and improve our services. We do not sell or share your data with third parties unless required by law.
Cookies: We may use basic cookies to improve your browsing experience. These cookies do not collect personal data and can be disabled in your browser settings.
Your rights: You can request to see, amend, or delete your data at any time by contacting us.
3. Terms of Service
By placing an order with us, you agree to the following terms:
- All personalised items are final and cannot be returned unless there is a defect or mistake on our part.
- It is your responsibility to provide accurate text, logos, and delivery information.
- We reserve the right to refuse service if your request is deemed offensive or inappropriate.
- Nothing in these terms affects your statutory rights as a consumer under UK law.
4. Shipping & Delivery
Local Delivery: Local delivery may be available for customers near our Wellingborough shop. Please contact us to check availability before ordering.
UK Delivery: We can deliver orders anywhere within the UK. Shipping costs vary depending on the size, weight, value, and quantity of the order.
Shipping Quotes: Please contact us for a delivery quote if you are placing a larger order, require delivery by a certain date, or are unsure which delivery option is best.
Processing Times: Customised items may require additional time for production. Contact us for urgent requests—we’ll do our best to accommodate you.
Delivery Times: Delivery times vary depending on the product, order size, and chosen delivery method. We will confirm estimated timescales when discussing your order.
5. Returns & Refunds
Customised Items: Non-returnable unless faulty or incorrect. Please double-check all details before submitting your order.
Faulty or Incorrect Items: If there’s an error on our part, contact us within 5 days of delivery. We’ll offer a replacement or refund upon confirmation.
Return Process: Contact us via email to start the return. Items must be returned with original packaging. We’ll guide you through each step.
Refunds: Refunds will be processed once we receive the returned item and verify the issue.
6. Payment Terms
We accept payment via credit/debit cards and other secure methods shown at checkout. All payments are processed securely through our payment provider. We do not store your card details.
7. Limitation of Liability
We are not liable for any indirect or consequential loss arising out of the use of our products or website. Our total liability is limited to the value of your order.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
9. Contact Us
If you have any questions about our Privacy Policy, Terms, delivery options, or shipping quotes, please contact us at info@rutherfordstrophies.co.uk.
10. Cookie Policy
We use cookies to enhance your experience while browsing our website. Cookies help us understand how our site is used and allow us to improve functionality and performance.
By using our website, you consent to the use of cookies unless you disable them in your browser settings. Cookies we may use include:
- Necessary cookies: Enable essential site functions like cart storage and session management.
- Analytical cookies: Help us track website performance and usage through services like Google Analytics.
- Preference cookies: Remember your settings and preferences for future visits.
You can disable cookies via your browser settings at any time, though some features of our site may not function as intended.